Shipping policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.

Shipping Carrier

We ship orders using Canada Post.

Delivery times are estimates only and are not guaranteed.

Estimated delivery times:

British Columbia: 1–4 business days

Other Canadian provinces: 3–10 business days

Remote or rural areas may require additional time.

Shipping Rates

Shipping costs are calculated at checkout based on order weight and destination.

Order Tracking

Tracking information will be provided when available. Please allow 24 hours for tracking updates after receiving your shipping confirmation.

Delays and Lost Packages

Finex Outdoors is not responsible for delays caused by the shipping carrier, customs processing, weather conditions, or other events beyond our control.

If your package appears lost or delayed, please contact us and we will assist you in working with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrectly provided addresses.

Risk of Loss

Once your order has been transferred to the carrier, risk of loss passes to the customer.

Contact

If you have any questions about shipping, please contact：info@finexoutdoors.com